REFUND POLICY
This Refund Policy outlines the terms under which Brandology Labs provides refunds, returns, or exchanges for products and services purchased through our website or directly from us. By placing an order, you agree to the terms below.
GENERAL POLICY
We strive to ensure customer satisfaction. If you are not satisfied with your purchase, you may request a refund or replacement subject to the conditions outlined in this policy.
ELIGIBILITY FOR REFUNDS
Refunds may be approved only if:
- The request is made within 7 days of delivery.
- The item is unused, unopened, and in its original packaging.
- The product is not listed as non-returnable.
- Proof of purchase is provided.
NON-REFUNDABLE ITEMS
The following items are not eligible for refunds:
- Used or opened products
- Custom or private label items
- Clearance or final sale products
- Digital products or downloadable content
DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos and order details. We will review your request and may offer a replacement or refund at our discretion.
RETURN PROCESS
To request a return:
- Email us with your order number and reason for return.
- Wait for approval before sending items back.
- Ship the product using a trackable shipping method.
Customers are responsible for return shipping costs unless the return is due to our error or a defective item.
REFUND PROCESSING TIME
Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds are processed within 5–10 business days and issued to your original payment method.
LATE OR MISSING REFUNDS
If you have not received a refund after the stated processing period, please check with your bank or payment provider first, as processing times may vary. If you still have not received it, contact us for assistance.
EXCHANGES
Exchanges are only available for defective or damaged items. If you need an exchange, contact us with your order details and supporting images.
CANCELLATIONS
Orders may only be cancelled before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process instead.
POLICY CHANGES
We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page.
CONTACT
For refund or return inquiries, please contact us at hello@brandologylabs.co.za